Refund Policy

Last updated: October 7, 2026

At Myhappr, we strive to ensure that all transactions are handled securely and transparently. This Refund Policy outlines the terms and conditions under which refunds are processed for support payments made to creators on our platform.

Myhappr is owned and operated by MYHAPPR LIMITED, a private company limited by shares incorporated under the laws of the Federal Republic of Nigeria with Company Registration Number (RC) 9481569.

1. General Policy

At Myhappr, we process all payments securely through our payment provider, Flutterwave. We facilitate two main types of transactions: voluntary support payments (tips) to creators, and Myhappr Pro subscriptions. This policy outlines the refund conditions for each.

2. Support Payments (Tips)

Support payments are made voluntarily to creators. Because funds are routed to the creator's Myhappr wallet and can be withdrawn by them, our ability to issue refunds is strictly limited.

  • Creator Payouts: We cannot process a refund if the creator has already withdrawn (paid out) the funds to their bank account. In such cases, you must contact the creator directly to resolve any disputes.
  • Duplicate Transactions: If you were charged more than once due to a technical error, we will refund the duplicate charge, provided the funds have not yet been withdrawn.
  • Unauthorized Charges: If you or we suspect a fraudulent transaction or unauthorized card use, please contact us immediately or report the page. We will work with our payment processors to investigate and process a refund if the funds have not already been withdrawn.
  • Change of Mind / Dissatisfaction: Since tips are voluntary gifts, we do not offer refunds for change of mind, buyer remorse, or dissatisfaction with a creator's content.

3. Myhappr Pro Subscriptions & Cancellations

Myhappr Pro is a subscription plan for creators. Subscribers can cancel their subscription at any time with a simple one-click online cancellation option located directly inside their account dashboard under Billing or Manage Subscription settings.

Upon cancellation, your subscription will remain active until the end of your current billing period, and no further recurring charges will be billed. Refunds for Pro subscriptions are evaluated on a case-by-case basis. If you believe you were charged in error, please contact support@myhappr.com.

4. Refund Request Timeframe

To be eligible for an investigation, you must submit your refund request within 24 hours of the original transaction, and prior to the creator withdrawing the funds to their local bank account. Because creators can withdraw balances swiftly, requests submitted after 24 hours, or after funds have been withdrawn, cannot be accommodated.

5. How to Request a Refund

To initiate a refund request, please contact our support team at support@myhappr.com or use the report page link with:

  • The full name and email address associated with the payment.
  • The transaction reference or receipt number.
  • The date and amount of the transaction.
  • The reason for your refund request.

6. Processing Refunds and Chargebacks

If approved for unauthorized fraud or duplicate charges, refunds are processed directly through our payment processors back to the original payment method for the total amount debited from your account. Please allow 5 to 10 business days for the amount to reflect in your account depending on your card issuer or bank.

We strongly encourage users to contact us directly at support@myhappr.com to resolve any payment issues. Filing unjustified chargebacks with your bank may result in the permanent suspension of your Myhappr account.